Kolaxo CCS

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Kolaxo CCS is creating and improving the customer service personas with the help of our experienced telephone operators. The outsourced contact center services to us are helping companies to focus on their routine matter while handling customers becomes our responsibility and our professionally trained call center agents are expert in it. We are using Cisco handsets to ensure perfect communication. These expensive IP phones are the cause of efficient call picking, call dispatching, putting caller on hold, and large display of caller identification screen to let our know before picking up the call that who is calling. These telephone sets are also enabling us to provide better voice and proficient communication with customers. Our agents have friendly nature. They have the tone and body language that customers are keener to trust them. Our telephone operators always talk to your callers in a friendly and comfortable manner that they become satisfied and always speak positive about your customer service. Our service allow business to have emergency on-call dispatching. We are providing urgent answering service that helps businesses to quickly response to the calls. Our agents divert them to the right department and provide valuable suggestion to minimize loses while concerned department reach the customer’s doorstep.